Specialty Retail Group: Unifying In-Store and Online Operations

A multi-location jewelry retailer faced significant challenges in managing inventory, client relationships, and sales across its physical stores and burgeoning online channel. Disconnected POS and CRM systems made personalized clienteling and accurate stock management nearly impossible.

• Challenge: Inaccurate inventory tracking between stores, lack of a unified customer database, and difficulty launching targeted marketing campaigns to high-value clients.
• Solution: Inuio provided a customized retail framework on the Nexus Platform. This integrated their POS systems with a central CRM, creating a single source of truth for inventory and customer data. We also automated follow-ups for anniversaries and maintenance reminders.

The Result:

• 22% Increase in repeat high-ticket sales from personalized clienteling.
• 55% Reduction in fulfillment errors by automating supply chain tracking.
• Real-time Inventory Visibility across all locations, preventing stockouts and improving the customer experience.

“The unified dashboards and workflow automation empowered us to serve more clients efficiently—without sacrificing quality. Inuio’s insights have become our secret weapon for smart decision-making.“

Sameer J.,
Head of Retail Operations